Refund policy

1. RETURN & REFUND POLICY

Returns

To initiate a return, please contact us at support@primeliora.com. All returns must be approved by our customer support team before being sent. Return instructions and the appropriate return address will be provided after the return request has been reviewed. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

Customers should inspect their orders upon receipt and contact us within 7 days if they receive a defective, damaged, or incorrect item. Clear photos may be required.

Non-Returnable Items

For hygiene and safety reasons, opened or used beauty and personal care products are not eligible for return.

Refunds

Approved refunds will be issued to the original payment method.